![]() This proposal consolidates years of discussions at the CONVERSATIONS workshop series on chatbot research. ![]() To help advance knowledge in this emerging research area, we propose a research agenda in the form of future directions and challenges to be addressed by chatbot research. In response, chatbots have emerged as a substantial research area in recent years. Furthermore, a number of challenges remain to be resolved before the potential of chatbots can be fully realized. However, there is only limited knowledge concerning the impact of chatbots at the individual, group, and societal level.
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